What is redress?
If you have suffered abuse while in care, you could be entitled to a payment from the Scottish Government, as well as a formal apology. This is called redress, and a scheme has been set up to help you make a claim.
Independent decisions
Redress Scotland is the independent body which makes decisions on applications for redress. It tells the Scottish Government who should receive redress, and how much should be paid. It is not part of any Government department.
Read about Redress Scotland here >>
Redress payment - fixed or individually assessed
If you apply for redress, you will have to decide whether to apply for a fixed payment of £10,000, or a higher amount, which could be up to £100,000.
Read more here >>
What our words mean
Redress Scotland uses some important key words on this website and in other places. Redress Scotland aims to be very clear about what it says, and so those words are explained here.
See the word list here >>
About Redress Scotland
If you apply for redress in Scotland, your application is made to the Scottish Government, who will make a payment if the application is successful. It’s the job of Redress Scotland to tell the Government which people should get redress, and how much any payment should be.
Read about Redress Scotland here >>
Step by Step Guide to the Application Process
There is help and support available at each step in the process of applying.
Read our step-by-step guide >>
Support for Survivors
Redress Scotland is here to make decisions about applications for the Scottish Government’s redress scheme.
Other organisations provide different kinds of support to survivors of abuse, whether or not they qualify for payment under the redress scheme. This could be counselling or therapy, or just an understanding person to talk to.
Read more >>
Contact Redress Scotland
Scotland’s Redress Scheme will only ever contact you by telephone, email or letter. They do not use WhatsApp. They’ll never ask for your bank details over the phone, by text message or by email.
If you’d like to contact Redress Scotland with any general enquiries or comments, please email enquiries@redress.scot, or call 0300 244 9090.
For freedom of information and subject access requests, and all data-related enquiries, please email information@redress.scot.
If you wish to complain about any aspect of Redress Scotland’s service, you can email complaints@redress.scot
Or please write to:
Redress Scotland
PO Box 27177
Glasgow G2 9NL
Redress Support service
Support is available to all applicants, at any stage of the process, through the Redress Support service. You can access this support even if you haven’t applied yet.
The Redress Support service provide non-specialist emotional support sessions, support to access records and practical support such as helping you find scribing services if you need them.
To get support, contact a case worker who’ll send a referral to the Redress Support service.
Redress Scotland wants survivors who are entitled to payment to receive it.
